Hazel Lord is an executive management professional with a passion for everything system and process, designing, measuring, and improving.

Her speciality is analyzing, designing, and planning for change that transforms cross-functional operations to align with the organizational culture, and strategic goals.

Hazel holds an honours degree in Chemical Engineering from Queen’s University, Kingston, Ontario, and a Master’s in Business Administration from the Rotman School of Management at University on Toronto.

She currently lectures on quality management within the operations management stream at the Rotman School of Management at University on Toronto.

Connect with Hazel at www.linkedin.com/in/hazellord

About Leslie Hughes

Leslie Hughes is a LinkedIn Optimization Specialist, Professor of Social Media, Corporate Trainer, Principal of PUNCH!media and author of “CREATE. CONNECT. CONVERT” Leslie was called a "Social Media Guru" by CBC Radio and was featured on CTV’s “The Social” discussing how to manage your digital identity. Leslie has been working in digital marketing since 1997 and founded PUNCH!media in 2009. PUNCH!media clients include Investment Planning Counsel, Guardian Life Insurance Company of America and TVO. PUNCH!media's goal is to empower through education and help executives gain confidence in their online presence so you convert higher-paying clients. www.punchmedia.ca

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