One of the aspects I train businesses on is how to handle a negative review, post - or any online crisis management. Social Media has allows us ALL to have a voice. One of the
As outlined in the PUNCH!media e-book, "How To Handle Your Worst Case Scenario", timing is EVERYTHING. Be sure you respond promptly and as authentically as you can with honest, sincere
As I've recently written in my e-book "How to Handle Your Worst-Case Scenario", it's VERY important for you to be proactive with your reputation management. And yet, according to this infographic, only 61% ACTUALLY do!
When the world is shaken up by devastating crises like the Boston bombings, or the Sandy Hook shootings, many of us flock to any news source that will give us the most up-to-date information. Social
Your customers are far more empowered than ever. They can Google all the answers they need. What do they need from you? Trustworthy information that helps them make the right decisions. You want to be